Question 1

How does Luna use generative AI?

Accepted Answer

Luna is an AI conversation partner from Mondly that uses script conversations created using generative AI.  Luna also uses AI to understand your words, intent, and context so that she can respond with the next part of the conversation.

Question 2

What is Mondly’s role in collecting and processing my data?

Accepted Answer

When you sign up for Mondly, whether as a consumer or business user, you are establishing a direct relationship with us.  From that point onward, Mondly, ATI Studios S.

Question 3

What data does Mondly collect when I sign up?

Accepted Answer

When you sign up, Mondly collects essential information such as your name, email address, and, in some cases, additional details depending on the type of account you create (e. g.

Question 4

What happens to my learner progress data if I sign up through an organisation or partner?

Accepted Answer

If you are invited to Mondly by your organisation or another partner, your learner progress data (such as completed lessons, quiz scores, etc. ) will be shared with that organisation.

Question 5

Who is responsible for my data if I am invited by my organisation?

Accepted Answer

If you sign up through an invitation from your organisation, they may be responsible for the initial invitation data (such as your name and email address).  However, once your data is transferred to Mondly, we act as the data controller for any subsequent learner progress data or interactions you have within the platform.

Question 6

How can I exercise my rights over my personal data?

Accepted Answer

Mondly is committed to upholding your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).  You have the right to access, correct, or request the deletion of your personal data at any time.

Question 7

How can I manage my direct marketing preferences with Mondly?

Accepted Answer

When you first sign up for Mondly, you will be asked for your consent to receive various types of communications, including marketing messages and reminders to support your language learning journey.  We may send you reminders for your language lessons, as well as updates on new features, offers, and language tips.

Question 8

How does Mondly ensure the privacy and security of my data?

Accepted Answer

As the data controller, Mondly is committed to safeguarding your personal information.  We implement stringent security measures, including encryption and access control, to protect your data during storage and transfer.

Question 9

How does Luna use AI?

Accepted Answer

Luna is an AI conversation partner from Mondly that uses generative AI to understand your words, intent, and context, enabling it to engage in meaningful conversations.  Luna’s responses are designed to help you practice language skills, but we advise users to avoid sharing any personal information during conversations.

Question 10

How does Digital Language Tutor (DLT) use AI?

Accepted Answer

Digital Language Tutor (DLT) uses AI technology to provide personalised language practice, offering real-time feedback on pronunciation, grammar, and vocabulary.  DLT leverages natural language processing and speech recognition to tailor responses and enhance your learning experience.

Question 11

Data Sharing with Third Parties

Accepted Answer

Mondly shares limited personal data with trusted third-party service providers to enhance your learning experience and provide necessary services.  For example, AI service providers like Microsoft Azure may process voice recordings or other interaction data to generate responses in tools like Digital Language Tutor (DLT) and Luna.

Question 12

Data Retention

Accepted Answer

Mondly retains personal data for as long as the user wishes to maintain an account with us.  If a user decides to close their account, we typically retain the data for up to 7 years following the end of our relationship, unless a specific request for deletion is made.

Question 13

What tracking technologies does Mondly use?

Accepted Answer

Mondly uses various tracking technologies to improve your experience, personalise content and analyse user interactions.  These technologies include: Cookies: Small files stored on your device that help us remember your preferences, login details and improve site functionality.

Question 14

Can I control tracking and cookie preferences?

Accepted Answer

Yes, you can control your cookie preferences through the settings in your browser.  Additionally, you can manage tracking preferences within Mondly’s Cookie Preference Centre.

Question 15

What role does Digital Language Tutor (DLT) play within Mondly Workplace?

Accepted Answer

Digital Language Tutor (DLT) is an integrated feature within the Mondly Workplace platform, designed to enhance the language learning journey through personalised, AI-driven interactions.  As part of Mondly’s ecosystem, DLT complements other language learning tools by focusing on real-time conversation practice, offering tailored feedback on pronunciation, grammar, and vocabulary.

Question 16

How does Digital Language Tutor (DLT) use AI within Mondly Workplace?

Accepted Answer

Digital Language Tutor (DLT) leverages advanced AI technologies, including natural language processing and speech recognition, to provide users with personalised language practice and real-time feedback.  By analysing user inputs and adapting to individual learning needs, DLT tailors your conversations, adjusts feedback on pronunciation, grammar, and vocabulary, and enhances your language acquisition by creating an interactive and engaging learning environment.

Question 17

Does Mondly’s Digital Language Tutor (DLT) collect or store personal data?

Accepted Answer

When your organisation registers you on Mondly Workplace, an administrator enters essential details such as your name and email address to set up your account.  Mondly, as a platform, then collects limited personal data to personalise and improve your experience.

Question 18

What types of personal data does Mondly process for Digital Language Tutor (DLT)?

Accepted Answer

As part of the Mondly Workplace platform, Digital Language Tutor (DLT) operates within Mondly’s data processing framework to personalise your language learning experience.  The types of personal data processed by Mondly to support DLT include: User Profile Data: Basic information such as your name and email address, provided during account setup.

Question 19

How is my personal data protected within Mondly’s Digital Language Tutor (DLT)?

Accepted Answer

Mondly is committed to protecting your personal data across all platform features, including Digital Language Tutor (DLT).  We employ robust security measures, such as encryption protocols, to safeguard your data during storage and transfer.

Question 20

Will my personal data be shared with third parties, including AI service providers?

Accepted Answer

Mondly shares limited personal data with trusted third-party providers, including AI service partners like Microsoft Azure, to enable essential features of the Digital Language Tutor (DLT), such as speech recognition and response generation.  Only essential data, such as transcriptions of your voice recordings, is shared strictly for language learning purposes, ensuring that your data is used solely to deliver and enhance your learning experience within Mondly Workplace.

Question 21

How does Digital Language Tutor (DLT) generate responses and provide feedback?

Accepted Answer

Within Mondly Workplace, Digital Language Tutor (DLT) uses advanced AI technology from trusted third-party providers, such as Microsoft Azure’s Cognitive Services, to analyse your voice inputs, transcribe conversations, and generate accurate responses.  DLT operates within Mondly’s secure platform and follows carefully designed guidelines to ensure that feedback on grammar, pronunciation, and vocabulary is relevant, supportive, and safe.

Question 22

What are the accuracy and limitations of the AI in Digital Language Tutor (DLT)?

Accepted Answer

Mondly strives to ensure that the AI used in Digital Language Tutor (DLT) provides accurate and helpful responses by leveraging trusted technology, such as Microsoft Azure’s Cognitive Services, which is trained on quality-controlled data.  However, as with any AI system, occasional inaccuracies may occur.

Question 23

How long is my data retained within Mondly’s Digital Language Tutor (DLT)?

Accepted Answer

Mondly retains personal data within Digital Language Tutor (DLT) only for as long as necessary to support your learning experience and to meet legal and compliance requirements, including those under the EU AI Act.  For example, voice recordings are temporarily retained solely to generate real-time transcriptions for feedback purposes and are securely deleted once the transcription is complete.

Question 24

What should I do if I receive incorrect feedback from the Digital Language Tutor (DLT)?

Accepted Answer

If you receive feedback from DLT that appears incorrect, we encourage you to rate the AI’s response within the interface or add a comment at the end of your session.  This helps us identify areas for improvement, and your feedback directly contributes to refining DLT’s accuracy and enhancing the overall learning experience.

Question 25

How can I provide feedback on my experience with Digital Language Tutor (DLT)?

Accepted Answer

Mondly values your unique perspective and is committed to continually improving the Digital Language Tutor (DLT) experience.  You can rate the AI’s responses directly within the DLT interface and add personalised comments at the end of each conversation.

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